Widerrufsrecht

Here's a draft refund/withdrawal policy text in English for your store — remember to adapt it to your actual terms and have it reviewed by a legal professional:

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Right of Withdrawal / Refund Policy

If you are a consumer located in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party designated by you, received the last item of your order.

How to exercise your right of withdrawal You can start a return or cancellation request directly through your customer account: Open your account

Refunds We will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will process the reimbursement without undue delay and no later than 14 days after the day we receive the returned goods, or the day you provide evidence of having returned the goods, whichever is earlier.

Return shipping You are responsible for the direct cost of returning the goods. [Or: We will cover the cost of return shipping — adjust as applicable.]

Exemptions — Digital Products Please note: The right of withdrawal does not apply to digital content (such as in-game currency or digital downloads) where delivery has begun with your explicit prior consent, and you have acknowledged that you thereby lose your right of withdrawal once delivery has started.